fK
fathima K
1 reviews | Active since Aug 2022
09 Nov 2023, 13:29
Unnecessary delays in installation process by Vox
We submitted a cancellation and move to new premises on 11 Oct. We are still waiting for someone from Openserve to assist. Been promised calls and was told that the installation was escalated this week and that we should receive a call this week but to no avail. Seems like Vox is giving us the run around. I am at the point of wanting to terminate my contract totally with them after 3 years
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Replies (2)
Vox Telecom's replyOfficial
09 Nov 2023, 13:46Good day, Fathima K
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Nov 2023, 13:46
Official
Good day, Fathima K
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
fK
fathima K's updateReviewer Update
10 Nov 2023, 20:16No communication between teams at Vox.
After getting the issue escalated ,Vox pitches at my door only to find that the openserve device was not on the premises.they seem to not communicate amongst the teams as no one enquired if the openserve itself was connected.no we wait yet again..God know for how long.
As said before..unnecessary delays due to vox incompetence.will definitely not recommend them to anyone nor will I renew my existing contract in the future.
After getting the issue escalated ,Vox pitches at my door only to find that the openserve device was not on the premises.they seem to not communicate amongst the teams as no one enquired if the openserve itself was connected.no we wait yet again..God know for how long.
As said before..unnecessary delays due to vox incompetence.will definitely not recommend them to anyone nor will I renew my existing contract in the future.
fK
fathima K's update10 Nov 2023, 20:16
Reviewer Update
No communication between teams at Vox.
After getting the issue escalated ,Vox pitches at my door only to find that the openserve device was not on the premises.they seem to not communicate amongst the teams as no one enquired if the openserve itself was connected.no we wait yet again..God know for how long.
As said before..unnecessary delays due to vox incompetence.will definitely not recommend them to anyone nor will I renew my existing contract in the future.
After getting the issue escalated ,Vox pitches at my door only to find that the openserve device was not on the premises.they seem to not communicate amongst the teams as no one enquired if the openserve itself was connected.no we wait yet again..God know for how long.
As said before..unnecessary delays due to vox incompetence.will definitely not recommend them to anyone nor will I renew my existing contract in the future.