UNLESS YOU WANT STRESS AND UPSET AND EMPTY PROMISES FOR A LOT OF MONEY DO NOT GO WITH VOX. I HERE TELKOM IS A LOT BETTER

On the 2nd July George made changes to the setting on our internet to make the range better and made it worse. Since the 2nd we have not been able to connect to the 2Ghz what so over as it doesn’t appear most of the time other than for a few minutes but even when it does appear you cannot connect to it. Our mobile phones will connect to the 5 Ghz line when we are close to the router but we are no longer able to connect the TV or computers (nothing has changed on our side and can only assume this must be something to do with the settings on your side). I have had nothing but trouble from day one with Vox and its been a continuous line of people not doing their jobs properly.

1. Installation team and the guy that came to connect said that the 2Ghz would reach 28 meters and the 5Ghz would reach 12 – this I am now told in the last 10 days isn’t true 2. The guy that brought the hardware and came to connect everything said he couldn’t connect the 2Ghz but would open a request to have it resolved and didn’t 3. When I complained that the range of the connection wasn’t as I was told by Vox staff I was told I had to buy more equipment to resolve this problem. Our house is mainly an open house and we are not asking for a range more than 15 meters max. 4. I have called and emailed repeatedly and still I don’t have a working system even though management have been emailed. Management refuse to call you back even though I was promised on several occasions that they would. 5. When you phone into the call centre most of the staff repeatedly ask you the same questions over and over again not actually listening to the information you are giving to them. Example I was told by one of the gentlemen in customer service that the reason why my computer and tv is longer connecting might be down to our fridge or microwave or because the equipment I was trying to connect wasn’t compatible. I had just explained to him that it was working previously that week, all be it poorly! I find myself just going round in these mad verbal circles nearly every time I call in to customer services instead of the problem being escalated to someone who knows what they are doing when basic problems cannot be fixed. 6. Mthengwa Mokwena came out on the 21st June in response to my many complaints and did absolutely nothing in the way of checking ANYTHING. He didn’t check the equipment or lines, NOTHING. Unfortunately I wasn’t home that day. My husband was, but due to his lack of knowledge regarding this situation he aloud Mthengwa to leave without doing anything other than saying we needed to buy more equipment to resolve some of the problems!

This has been a very stressful process and still I am no further forward. I have paid a lot of money for a system that doesn’t work for the most part and no one is listening and I cant beleive a company like VOX is allowing this kind of bad service to go on.