1 reviews | Active since May 2022
Unless you enjoy nightmares, turn away!
Shockingly bad service. They advertise having a 24/7 support line. Yet after changing apartments (within the same complex) and requesting to move my Vox line to the new unit, I have not been able to get working Internet for over a month.
The problem is clearly due to an issue on their side since previous tenants of the place never had issues with the same physical fiber line.
Vox technicians have been to the apartment and left the fiber box a terribly contorted mess of wires. A long email thread with their customer support showcases their lack of training and inability to communicate within the company to solve the problem.
At this point, after paying for a service that we did not get for a month and exhausting all options the company presents to fix the issue, I may have no choice but to switch to a new provider.
SHORT VERSION: If it works, it works. If it doesn’t work, expect a HOME AFFAIRS level of customer service.
P.S. Received an email from Vox yesterday telling me my service was fixed and working (and that my bill is running). It still doesn’t work.
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox