Unkept promises with refunds.

Firstly most of the time my fibre experience with Vox has been great, so if you need good fibre and there aren’t any problems, Vox is great.

My intense frustrations are with their billings and four months credit owed to me.

Numerous emails have been sent; senior staff have promised me it should be resolved; it is resolved; no it will take time to get resolved as it needs to be approved; no next month it will all be sorted out; no the person is on leave to simply no response. You would think that we are talking hundreds of millions of rands with all the red tape - it is not even R 100. These guys should take over our government finances and either there would be no money spent at all due to the length of time required to get approval or the *******ion would be sorted.

I digress.

All I am asking for is a refund of monies owed to me and prior to that honest and open communication. We all make mistakes, but how we deal with them is what makes or breaks us.

So Carmen Furstenburg and Pieter-Samuel du Plessis please can you deliver on what you have promised numerous time.

I do hope this gets to the directors of the business as this terrible service is letting the business down.