FH
Freddie H
1 reviews | Active since Jul 2019
18 Aug 2023, 15:10
Unjustified deductions.
Vox Telecom is deducting R87-19 from my account for the last +10 years and not the bank and not their uninformed customer service can tell me why. I received nothing in return from them!!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
18 Aug 2023, 15:34Good day, Freddie H
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number/ account details in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number/ account details in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply18 Aug 2023, 15:34
Official
Good day, Freddie H
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number/ account details in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number/ account details in order for us to assist accordingly.
Thank you in advance
Vox
FH
Freddie H's updateReviewer Update
19 Aug 2023, 09:42Vox Telecom is deducting R87-19 from my ABSA account for the last +10 years and not the bank and not their uninformed customer service could tell me why.
I received nothing in return from them!!!
Today for the first time in 15 years Absa could tell me that the deductions are from Vox Telecom R***3.
I received nothing in return from them!!!
Today for the first time in 15 years Absa could tell me that the deductions are from Vox Telecom R***3.
FH
Freddie H's update19 Aug 2023, 09:42
Reviewer Update
Vox Telecom is deducting R87-19 from my ABSA account for the last +10 years and not the bank and not their uninformed customer service could tell me why.
I received nothing in return from them!!!
Today for the first time in 15 years Absa could tell me that the deductions are from Vox Telecom R***3.
I received nothing in return from them!!!
Today for the first time in 15 years Absa could tell me that the deductions are from Vox Telecom R***3.
Vox Telecom's replyOfficial
19 Aug 2023, 10:45Good day Freddie H Thank you for your post.Kindly note that the details of your complaint has been sent to the accounts team for assistance.We will contact you directly to assist with the complaint.Kind Regards,
VOX
VOX
Vox Telecom's reply19 Aug 2023, 10:45
Official
Good day Freddie H Thank you for your post.Kindly note that the details of your complaint has been sent to the accounts team for assistance.We will contact you directly to assist with the complaint.Kind Regards,
VOX
VOX
Vox Telecom's replyOfficial
28 Aug 2023, 10:10Good day, Freddie H
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Aug 2023, 10:10
Official
Good day, Freddie H
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox