Unjustified Charge and Poor Service

I am extremely disappointed with the service I’ve received from Vox. Today, I received a statement with an unexpected charge dated October 14th, 2024, making it seem like my account is overdue. This charge was for a UPS device that I canceled months ago. When I spoke to a Vox agent, they informed me the charge was because the device was not returned.

A Vox agent came to my home, without prior notice, to collect the device. My wife was home at the time, but she didn’t know where I had left it. The agent was rude and left without saying a word. It's unacceptable that Vox has only now realized they don’t have the UPS, months after I canceled, and are making this my problem, despite being a long-standing customer.

The R2000 charge is unjustified. I canceled the contract after waiting for a new device that was never delivered and ended up purchasing my own. I’ve already raised this issue via Facebook and phone calls, but there has been no resolution.

If this is not addressed, I will cancel my contract and seek assistance from a consumer rights lawyer, as well as escalate the matter to the relevant Ombudsman. Vox needs to correct the statement if they want to keep me as a customer. Switching service providers is simple.