Unimpressed to say the least

The most useless people work at this company. They don't know how to resolve issues and their service delivery is is appalling. I have been trying to arrange fibre connection for almost four months and no progress has been made. No one I speak to is able to provide clear answers or estimation on completion of the installation/activation process. I cannot believe how something so simple has become such a ridiculously drawn out and painful process. I am thoroughly unimpressed.