1 reviews | Active since Aug 2021
Unhelpful and Uncaring Company
Never encountered a company so unhelpful to its customer. I purchased a UPS from Vox on contract and last month and when it arrived, there was not technician to assist with installation. I sent 2 separate emails informing them that I am having problems with this UPS as it is not able to power anything even when fully charged. I still have no response from VOX but I have had my internet disconnected this morning because I did not pay for said UPS even though I have paid my internet bill. I called in 5 times today trying to reach a certain Patience who is my account officer. After so many tries, she informs me there is nothing she can do unless I paid the UPS in full. I asked for the internet to be reconnected for just a day so I am arrange the payment, even promised to settle in full within the day and still no help. This is really very unhelpful and I will not be continuing with this company. Their services are more expensive than most and even after staying with them for so long, I can’t get assistance when I need it.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Kindly note that we have escalated your complaint to the Support Management team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that payment has been allocated and services reactivated.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours.
Kindly note that we have received confirmation that the Support team did attempt to assist with the UPS query.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that payment has been allocated and services reactivated.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours.
Kindly note that we have received confirmation that the Support team did attempt to assist with the UPS query.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox