Unhelpful and rude support team

My fibre has been off for 2 days and I have been trying to follow up and find out what the issue is. Every time I call I am met with "we have escalated" or "Frogfoot is working on it" but no-one can tell me when or what the issue is. I cannot even speak directly to anyone who will be able to give me proper feedback. Other clients in my area 2 streets up and 2 streets down are unaffected but I have been off for 2 days. The worse part is that I voiced my frustrations to the support team and the last person I spoke to just tells me Frogfoot will get back to me that puts down the line without us concluding this issue. I have been with Vox for many years and will be leaving them this month due to poor service delivery.