Unhappy with Vox and frogfoot

Good day

A few weeks ago we had fiber installed and they brought us the wrong line (10mbps) where we ordered a 20mbps line The line was working fine and we had wifi all around the house as the router was placed where I requested it

Yesterday (1 March) they came to replace our line with the 20 mbps line I was not present but our domestic worker was, they got in the roof (which they did not do the previous time) and put the router at a different location than what it had been before

Now we are not getting any signal up in the rooms at all

I have requested someone to come and fix the problem but it is quite annoying seeing as we have to go without wifi again for a while (no one can give me a date when someone will be attending to our problem) We use wifi mostly up in the rooms

Why did they not put the router where it was in the first place?

The above email I have sent to talk2us with no response

The one person I spoke to when I phoned sounded so annoyed with me and was not helpful at all

Now today on 12 March I am struggling to get someone to help me my wifi completely stoped working and they have informed me that they will send someone out in 2-3 working days, since it is Friday I will have to go 5 days without wifi! Again!

Since we receive wifi in the past month or two that we have it, I am very unhappy with service