BS
Burgert S
1 reviews | Active since Jul 2011
03 Oct 2022, 09:45
Unhappy with service
Very unhappy about the service received from the company. I have been told that if I move from premises that there will be a penalty fee but it can be waived if I continue with the service at the new premises. That was not the case. After many emails sent, there was an agreement that it will be resolved but till this date there was nothing done.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
03 Oct 2022, 10:33Good day, Burgert S
Thank you for your review.
Kindly note that the details of this query has been sent to the sales department for a further investigation and assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the sales department for a further investigation and assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Oct 2022, 10:33
Official
Good day, Burgert S
Thank you for your review.
Kindly note that the details of this query has been sent to the sales department for a further investigation and assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the sales department for a further investigation and assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Oct 2022, 10:10Good day, Burgert S
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved and a goodwill credits was loaded on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved and a goodwill credits was loaded on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 Oct 2022, 10:10
Official
Good day, Burgert S
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved and a goodwill credits was loaded on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved and a goodwill credits was loaded on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox