GV
Giliam V
1 reviews | Active since Oct 2021
03 Jun 2022, 15:38
Unhappy Vox Client
In October I downgraded from a 500/500 line to a 200/200 line, vox downgraded me to a 100/100 line but still charged me for a 200/200 line, I only noticed it earlier this week, they refuse to credit me the 9 months worth of extra paid, their excuse being i did not log a ticket. I feel done in by Vox.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
03 Jun 2022, 17:16Good day, Giliam V
Thank you for your review.
Please note that the details of your complaint has been sent to the accounts team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the accounts team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply03 Jun 2022, 17:16
Official
Good day, Giliam V
Thank you for your review.
Please note that the details of your complaint has been sent to the accounts team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the accounts team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
17 Jun 2022, 12:38Good day, Giliam V
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the service was provisioned on a 200/200 Mbps prior to the downgrade 03 June 2022.
We also confirmed that the router being used is a 3rd party router and not a Vox Mikrotik router.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the service was provisioned on a 200/200 Mbps prior to the downgrade 03 June 2022.
We also confirmed that the router being used is a 3rd party router and not a Vox Mikrotik router.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply17 Jun 2022, 12:38
Official
Good day, Giliam V
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the service was provisioned on a 200/200 Mbps prior to the downgrade 03 June 2022.
We also confirmed that the router being used is a 3rd party router and not a Vox Mikrotik router.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the service was provisioned on a 200/200 Mbps prior to the downgrade 03 June 2022.
We also confirmed that the router being used is a 3rd party router and not a Vox Mikrotik router.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,