AS
Aretha S
1 reviews | Active since Mar 2020
04 Mar 2022, 14:21
Unhappy
No connection for the last 4 days. Query logged on the app ST-0ATOV4. No feedback. No communication as previously when there was issue. You cannot get through on phone lines. What is going on.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Mar 2022, 15:02Good day Aretha S
Thank you for your review.
Kindly note that the original fault with Vox is still open on the reference VOX***3
The Support team will follow up with the Network Provider , Vodacom , ( SR*** ),
on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault with Vox is still open on the reference VOX***3
The Support team will follow up with the Network Provider , Vodacom , ( SR*** ),
on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply04 Mar 2022, 15:02
Official
Good day Aretha S
Thank you for your review.
Kindly note that the original fault with Vox is still open on the reference VOX***3
The Support team will follow up with the Network Provider , Vodacom , ( SR*** ),
on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault with Vox is still open on the reference VOX***3
The Support team will follow up with the Network Provider , Vodacom , ( SR*** ),
on the progress of the fault and update you on the status.
Regards
Vox
AS
Aretha S's updateReviewer Update
04 Mar 2022, 15:17But why as previous times no one is communicating with us. It is becoming a huge issue.
AS
Aretha S's update04 Mar 2022, 15:17
Reviewer Update
But why as previous times no one is communicating with us. It is becoming a huge issue.
Vox Telecom's replyOfficial
17 Mar 2022, 11:59Good day, Aretha S Thank you for your patience while this matter was being investigated. kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider restored the link. Should you require any further assistance, please do not hesitate to contact us on *** or email, *** Kind Regards, Vox
Vox Telecom's reply17 Mar 2022, 11:59
Official
Good day, Aretha S Thank you for your patience while this matter was being investigated. kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider restored the link. Should you require any further assistance, please do not hesitate to contact us on *** or email, *** Kind Regards, Vox