DK
Deidre K
1 reviews | Active since Dec 2018
23 Nov 2023, 09:46
Unhappy customer
I have requested numerous times for my WiFi password to change and been told that it's being done by Openserve but no contact number given so that I can get the assistance I need. Three agents assisted me by taking my new password to request the change bit it's been a month now and it still has not changed. I'm really not happy with the service I have received
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Nov 2023, 10:14Good day Deidre K
Thank you for the review.
Please note feedback on VOX***/Nov/2023 12:03:07
This is confirmation that the password has been updated.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Regards
Vox
Thank you for the review.
Please note feedback on VOX***/Nov/2023 12:03:07
This is confirmation that the password has been updated.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Regards
Vox
Vox Telecom's reply23 Nov 2023, 10:14
Official
Good day Deidre K
Thank you for the review.
Please note feedback on VOX***/Nov/2023 12:03:07
This is confirmation that the password has been updated.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Regards
Vox
Thank you for the review.
Please note feedback on VOX***/Nov/2023 12:03:07
This is confirmation that the password has been updated.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Regards
Vox
Vox Telecom's replyOfficial
28 Nov 2023, 13:26Good day, Deidre.
Kindly note that we have received confirmation that the Support team did make contact with you regarding the complaint logged.
Unfortunately, due to the type of service you are currently on, we are unable to change the Wi-Fi password.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Support team did make contact with you regarding the complaint logged.
Unfortunately, due to the type of service you are currently on, we are unable to change the Wi-Fi password.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2023, 13:26
Official
Good day, Deidre.
Kindly note that we have received confirmation that the Support team did make contact with you regarding the complaint logged.
Unfortunately, due to the type of service you are currently on, we are unable to change the Wi-Fi password.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Support team did make contact with you regarding the complaint logged.
Unfortunately, due to the type of service you are currently on, we are unable to change the Wi-Fi password.
Kind Regards,
Vox