Unhappy Customer

I joined Vox 2022 and have been with them till January 2025 being a loyal member. I even upgraded my package after I had turned my house into a rental residence.

My problem started when I upgraded. There was just so much incompetence, not from one but every person I engaged with. Eventually the issue got sorted and just when I thought all was fine, their devise stopped working and I immediately logged a call but still had no internet for the whole of November. And that's when I cancelled their services.

In January I received an email regarding their device collection. However I did mention to them that there'll be no one at the residence on that day and at that time and also that they cannot collect the device on the 31st January 2025 at 12h00 when I had paid for connection till 00h00. My tenants would have had no internet for that day. Then they rep**** saying, they do not collect on weekends. I then asked them to make a proper arrangement to collect their devise after the 31st January 2025 and never heard from them till the 23rd May 2025 threatening to debit R1999 for their device. Immediately , I called them and a lady said i should take it to my nearest Postnet, of which I did but still couldn't be assisted there. I called again, but now a different person was on the line and the tune changed. I was now apparently the one liable to deliver it to them(Don't even know where) as I failed to honor their suggested date.

Till to date...no one called me to make an arrangement for collection. I just feel that the company representatives needs more training on how to handle their clients, coz they just don't care. Even when I sent them a cancellation, no one called to try and apologies at least to retain me for that matter.