KP
Kenna P
1 reviews | Active since Jul 2009
15 May 2023, 14:38
Unhappy Customer
I am extremely disappointed in Vox/Vumatels service. In March already I notified Vox I would be moving at the end of April and to please cancel and reinstate my new line as of the 1st of May. Multiple emails were sent and calls made. On the 09/05 - I was disconnected at the new house and with me working from home - this is affecting my income daily. Vox is now saying Vumatel is not cancelling the current line and Vumatel is saying they will only do this at the of the month. Surely this should be something they should be able to assist with right away considering I ran on the current line from the 26/04 to the 09/05. I am extremely disappointed in the service I have received from both providers.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
15 May 2023, 15:13Good day, Kenna
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 May 2023, 15:13
Official
Good day, Kenna
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
KP
Kenna P's updateReviewer Update
16 May 2023, 14:51Please note I have not received any feedback from your Project Manager.
KP
Kenna P's update16 May 2023, 14:51
Reviewer Update
Please note I have not received any feedback from your Project Manager.
KP
Kenna P's updateReviewer Update
18 May 2023, 14:20Hi. I was contacted by someone from Vox to say Vumatel is causing the issue as they haven't cancelled the line. How come I had Wifi on this exact line up until the 09/05? Can someone please assist with this query. Thank you
KP
Kenna P's update18 May 2023, 14:20
Reviewer Update
Hi. I was contacted by someone from Vox to say Vumatel is causing the issue as they haven't cancelled the line. How come I had Wifi on this exact line up until the 09/05? Can someone please assist with this query. Thank you
Vox Telecom's replyOfficial
06 Jun 2023, 11:00Good day, Kenna
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated after your existing line was cancelled , and the self install has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated after your existing line was cancelled , and the self install has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2023, 11:00
Official
Good day, Kenna
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated after your existing line was cancelled , and the self install has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated after your existing line was cancelled , and the self install has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox