NH
Natasha H
1 reviews | Active since Apr 2022
03 Oct 2023, 11:04
Unhappy Customer
I had been with Vox for over a year with no issues with the new installation, I have currently moved to another unit in the same complex and was told to cancel my current WIFI and reapply for a new installation. I have done that and Vumetel came out and installed the fibre line. i was not once told that I will need a new WIFI box as well. They have now canceled my subscription and I get told over and over that the new WIFI will be delivered in 72 hours, guess what it's well over 72 hours! 2 agents called to reset the WIFI in order for it to work and was unsuccessful! How do u reset the WIFI that has been canceled? I need this sorted out ASAP!I am very disappointed with how this whole thing turned out as I never had a issues before. A simple thing just to deliver the WIFI? I send emails and no one has the courtesy to reply? Come now!
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
03 Oct 2023, 11:30Good day Natasha,
Thank you for your rating.
We have escalated the complaint to the relevant department who will be in contact with you as soon as possible.
Thank you for your rating.
We have escalated the complaint to the relevant department who will be in contact with you as soon as possible.
Vox Telecom's reply03 Oct 2023, 11:30
Official
Good day Natasha,
Thank you for your rating.
We have escalated the complaint to the relevant department who will be in contact with you as soon as possible.
Thank you for your rating.
We have escalated the complaint to the relevant department who will be in contact with you as soon as possible.
NH
Natasha H's updateReviewer Update
03 Oct 2023, 15:36The day is almost over and still no WIFI router delivered? I was told that it was dispatched this morning for deliver and yet no one called me to ask if I am at home for them to deliver the router? So I am very confused.. No communication , no SMS nothing! So please explain to me who is lying here? I need someone to call me ASAP!!
NH
Natasha H's update03 Oct 2023, 15:36
Reviewer Update
The day is almost over and still no WIFI router delivered? I was told that it was dispatched this morning for deliver and yet no one called me to ask if I am at home for them to deliver the router? So I am very confused.. No communication , no SMS nothing! So please explain to me who is lying here? I need someone to call me ASAP!!
NH
Natasha H's updateReviewer Update
03 Oct 2023, 15:37And another thing there is nothing showing on the VOX portal that anyone is out on deliver? So again please advise who is lying? I need this sorted today! or I will just find another service provider!
NH
Natasha H's update03 Oct 2023, 15:37
Reviewer Update
And another thing there is nothing showing on the VOX portal that anyone is out on deliver? So again please advise who is lying? I need this sorted today! or I will just find another service provider!
NH
Natasha H's updateReviewer Update
03 Oct 2023, 15:51Spoke to Michelle a few minutes ago and she advised that the router was not dispatched! She is very rude and cannot deal with clients. She raises her voice at me and getting frustrated with me as a client? It is not acceptable. I have been communicating with Leisandra Govender and now she does not even respond to my emails as well. What does a client have to do to get some sort of feedback or answers?
NH
Natasha H's update03 Oct 2023, 15:51
Reviewer Update
Spoke to Michelle a few minutes ago and she advised that the router was not dispatched! She is very rude and cannot deal with clients. She raises her voice at me and getting frustrated with me as a client? It is not acceptable. I have been communicating with Leisandra Govender and now she does not even respond to my emails as well. What does a client have to do to get some sort of feedback or answers?
NH
Natasha H's updateReviewer Update
06 Oct 2023, 08:19 Thank you Ruan for all your help. You are so passionate about what you do and your works speaks for itself. Your service is indeed Excellent! Words cannot describe how grateful I am for you and all your assistance, its greatly appreciated 😊
NH
Natasha H's update06 Oct 2023, 08:19
Reviewer Update
Thank you Ruan for all your help. You are so passionate about what you do and your works speaks for itself. Your service is indeed Excellent! Words cannot describe how grateful I am for you and all your assistance, its greatly appreciated 😊
NH
Natasha H's updateReviewer Update
06 Oct 2023, 08:23 Thank you Mofihli Ditshego for all your help. You are so passionate about what you do, thank you for your patience and calmness on the phone and listening to my frustration. You went over and beyond to assist me. Your service is Excellent! Words cannot describe how grateful I am for you and all your assistance , its greatly appreciated 😊 .. Thank you so all the calls and checking up if all is in order and all the follow ups.
We need more people like you and Ruan Prinsloo.
We need more people like you and Ruan Prinsloo.
NH
Natasha H's update06 Oct 2023, 08:23
Reviewer Update
Thank you Mofihli Ditshego for all your help. You are so passionate about what you do, thank you for your patience and calmness on the phone and listening to my frustration. You went over and beyond to assist me. Your service is Excellent! Words cannot describe how grateful I am for you and all your assistance , its greatly appreciated 😊 .. Thank you so all the calls and checking up if all is in order and all the follow ups.
We need more people like you and Ruan Prinsloo.
We need more people like you and Ruan Prinsloo.
Vox Telecom's replyOfficial
06 Oct 2023, 10:35Good day, Natasha!
Thank you for the positive feedback.
Kind Regards,
Vox
Thank you for the positive feedback.
Kind Regards,
Vox
Vox Telecom's reply06 Oct 2023, 10:35
Official
Good day, Natasha!
Thank you for the positive feedback.
Kind Regards,
Vox
Thank you for the positive feedback.
Kind Regards,
Vox