MRMr
Mampe Rebecca Mofokeng rebeccamofokeng.rm
1 reviews | Active since Feb 2023
09 Feb 2026, 15:40
Unhappy customer
Im a new subscriber with Vox Telecoms and initially I was told that my payment date is due on the 26th of every month, so January was my 1st month to use their services payment was done as bank transfer and all went well, so to my surprise this morning of the 09th February my account is suspended when I reach out to Vox Telecoms i was told that im behind with fees, but according to their accounts statement my payment is supposed to be on the 26th of February as per agreement,, ohk fine i have made that payment in the morning and provided them with proof of payment, but even now my account is still suspended, im really so unhappy the way Vox Telecoms is treating us as customers
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
09 Feb 2026, 15:51Good day, Mampe
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
The account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
The account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account
Regards
Vox
Vox Telecom's reply09 Feb 2026, 15:51
Official
Good day, Mampe
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
The account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
The account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account
Regards
Vox