Unhappy Customer

We made an application with Vox telecom last year around june 2020 for a fibre installation. My husband waited for them for about 4-5month with no luck, all they kept saying is we’ll come to your house to install a router but never came. I took it upon myself to try an application for our home in November 2020with my own documents and fortunately they responded on my application and few weeks later the router was installed up and running. My husband then called to cancel the application he made in june because it was no longer needed in the house as it never materialised. 6months later, on Monday 06 june 2021 I realize we don’t have network for fibre the whole day and i called Vox to find out out what could have been the problem-and I was promised they are dealing with the issue. Tuesday, i called again because we still didn’t have network and got the same response and that they will send a technician to the house to check on the router and all that.. No technician was sent to our house. Wednesday i call again three times they are dealing with the problem but whats worse is they are not giving feedback as to how far is the troubleshooting or if they finding or not finding the problem. I have not missed a single payment/debit orders but the rate they claim to be assisting their customers is very poor. We have no network service the entire week, i have been calling the whole week with no luck. At this moment i am purely disappointed. Still waiting for Vox Telecom to assist with the network