Unhappy Customer

I have been using VOX as my internet connections and all other IT solutions, lately there services have become pathetic and slow, I am sitting with a problem with my fibre connection for the past 3 months and is effecting my business, I have lost thousands of rands in sales due to this, and every time I request for feedback that's the only time they ask the IT division of feedback but nothing is being sorted, all I hear is they monitoring the situation, but yet with the losses I am suffering, they debt my account monthly for something that is not working, and they always trying to sell me something without even finding where the actual problem is . where is there client relationship gone to? will they re-imburse me for my losses suffered, I had a voip line and they couldn't fix the problem, so they asked to cancel the contract, and we had to get another service provider with no issues. if the problem is not rectified asap, I will cancel this contract because VOX have not fulfilled their obligations as per the contract when something is not working 100%. I have trails of emails as proof. there is hundred of stores in this complex that using the same service outside supplier for the fibre but they don't have these issues, why are we suffering.

I never had this issue with VOX previously, they have given me an excllenet service, and I am reaching out to Hellppeter because all my emails to VOX is being sent from pillar to post with no person actually fixing the problem.