Unhappy customer

With Vox, I am on a month to month contract. I cancelled and sent my WhatsApp and emails to the requested email address. I even confirmed no further charges nor doubles debits would be made, as I was moving places. They booked to arrange collection of the old modem on 31/08/24 but no one arrived, till this day. I inquired about same, no response. So I had no FTTH in August nor 2 weeks in September. Now I have been billed for the months I was not using their fibre and have my subscription suspended with no notice. I was called my one of their representatives this week and I told them my initial billing issue, but she did not come back to me, until I came back home today to a suspended line. I am very unhappy and angry.

I want to cancel everything. What is the point of having a month to month, then charging someone for something they did not use. Unfair and *******, I incurred other data during that month and 2 weeks, where are am I supposed to get money to pay Vox when I wasn’t using their service?????!!!!!! Not even a courtesy call for the suspension, mximm