JL
Jacob L
1 reviews | Active since Mar 2021
09 Nov 2022, 15:35
Unhappy client
I've placed an order of home fibre through vox telecom on the 13th Oct till today haven't received any services from them, when I cancel with them still they take me from pillar to post. And they blocked me from other service provider to help me because they don't wanna cancel, their consultants don't respond their emails and calls till today I'm still stuck even today.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
09 Nov 2022, 16:00 Good day, Jacob L
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Nov 2022, 16:00
Official
Good day, Jacob L
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
JL
Jacob L's updateReviewer Update
13 Nov 2022, 13:38I wouldn't refer any family member or a friend to vox telecoms as they don't care about their clients even this whole of my area almost everyone is complaining about their ignorance and arrogance to their clients
JL
Jacob L's update13 Nov 2022, 13:38
Reviewer Update
I wouldn't refer any family member or a friend to vox telecoms as they don't care about their clients even this whole of my area almost everyone is complaining about their ignorance and arrogance to their clients
Vox Telecom's replyOfficial
15 Nov 2022, 12:50Good day, Jacob L
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply15 Nov 2022, 12:50
Official
Good day, Jacob L
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox