KK
King K
1 reviews | Active since Nov 2022
12 Mar 2024, 11:08
Unhappy Client
The poor service that I have been receiving from Vox, their agents do not work together because they do not know what is going on they completed and activated my order however never sent me a router now I have to pay for something that I have never used
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
12 Mar 2024, 11:37Good day, King K
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
The billing is not yet active, also there is no router for LEAN packages.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
The billing is not yet active, also there is no router for LEAN packages.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Mar 2024, 11:37
Official
Good day, King K
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
The billing is not yet active, also there is no router for LEAN packages.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
The billing is not yet active, also there is no router for LEAN packages.
We will provide feedback to you soonest.
Kind Regards,
Vox
KK
King K's updateReviewer Update
12 Mar 2024, 11:42Understood however why did I get notification that FF has activated my line. Firstly on the 7th I was called and advised that there is no FF air in my area and I will be placed on FTTH and receive a router since I already have installation but now everyone seems to know nothing about that
KK
King K's update12 Mar 2024, 11:42
Reviewer Update
Understood however why did I get notification that FF has activated my line. Firstly on the 7th I was called and advised that there is no FF air in my area and I will be placed on FTTH and receive a router since I already have installation but now everyone seems to know nothing about that
Vox Telecom's replyOfficial
11 Apr 2024, 08:44Good day, King K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Apr 2024, 08:44
Official
Good day, King K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox