Unhappy client

<div>I have an account with Vox opened on th3 23 August 2022. First payment was done on the 7 September 2022. On the 29 September 2022, I paid for my 2nd installment for October an amount of R500. On the 14 October 2022, Vox suspended my account, alleging that I did no pay for Oct. On the 14 October, I called their call center agent, informing them that I paid for Oct, unfortunately the airtime was not enough and the lady did not come back to me as I was explaining. The ref nr *** was the same ref I used in my initial payment, I paid through EFT. A proof of payment was sent to the ff email address: help; ****** with no luck. I received an shocking invoice claiming an amount of R2500.00 i.e the month of Oct, Nov and reconnection fee. I need an assistant coz I don't owe Vox instead I need my data that I paid from the month they suspended their services, until to date. I cannot pay for services I did not utilize. Sat 29 Oct we called them, they transferred me to accounts dept, no one answered the call, again 31 October, it was transferred bt no one answered it. Their service is very appalling. What is amazing, up until now they haven't done their balance sheets and allocate the money accordingly. My account is from FNB and their account is FNB, why is it so difficult to allocate the money.</div>