1 reviews | Active since Jun 2013
Unhappy client
<p>I have been experiencing problems with my ADSL for over 3 months now (Due to telkom) with no ETA on when it will be fixed neither is there any progress being made. I contacted vox to find out if I could put my account on hold until my line is working again but vox is forcing me to either keep paying for a service I cannot use or cancel. If I was to cancel and sign up again later I will have to pay new prices and I have been a client for over 2 years. I will now submitt a enquirey for cancellation but I will for sure not return.</p>
Good day Lui.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.
Regards,
Vox Telecom
Best regards,
Good day Lui.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.
Regards,
Vox Telecom
Best regards,
Good day Lui
The current Fat Pipe ADSL Data package you are on was signed up for in 2015 as a Promotional Package. We no longer run the same Promotional Offer on this service.
We can confirm that your data package has not been in use since 05/03/2017.Kindly note that any unused data on the Fat Pipe ADSL Data account will roll over for a period of 6 months, meaning that you will not lose data that has not been used for this period.
Should you wish to cancel the services, unfortunately we will not be able to re-instate the services at the same Promotional price of July 2015 and the accumulated data will be forfeited.
Regards,
Vox Telecom
Best regards,
Good day Lui
The current Fat Pipe ADSL Data package you are on was signed up for in 2015 as a Promotional Package. We no longer run the same Promotional Offer on this service.
We can confirm that your data package has not been in use since 05/03/2017.Kindly note that any unused data on the Fat Pipe ADSL Data account will roll over for a period of 6 months, meaning that you will not lose data that has not been used for this period.
Should you wish to cancel the services, unfortunately we will not be able to re-instate the services at the same Promotional price of July 2015 and the accumulated data will be forfeited.
Regards,
Vox Telecom
Best regards,