UNHAPPY AND DISAPPOINTED

I ordered a router online and a sim card it gets to me its wifi extenders so when I get a call from one of their representatives I advise the guy that its the wrong stuff he says he will cancel it on the system thereafter I can relog the correct product I get and email stating it was canceled then i receive another call guy says someone will come collect the items the week thereafter I take the package to work so that the courier can collect it.

To this day no one collected the items I have been sending email after email to no avail the product is still with me am not paying for something I canceled in the prescribed time also why won't they send me the address so I can return it now rhey have handed me over to Vericred for collections stating I owe them R3800 can they just collect their product its in its original packaging never used or alternatively they need to send me the address where I can return the product to that's it