Unhappy and bad service

Item: Vox Telecom
Rating: 1
Author: Ingrid S

Very unhappy with network. Constantly buffering and cutting out. I asked for an upgrade to a 20mbps line and a router to boost signal. I am still waiting for someone to come out to bring me the router and to upgrade the line

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

07 Dec 2024, 14:25

Good day Ingrid.

Thank you for reaching out to us.

We have escalated your query to our sales department. Your account manager will contact you to assist further with the sale.

Regards
Vox Team.

Vox Telecom's reply07 Dec 2024, 14:25

Official

Good day Ingrid.

Thank you for reaching out to us.

We have escalated your query to our sales department. Your account manager will contact you to assist further with the sale.

Regards
Vox Team.

Vox Telecom's replyOfficial

12 Dec 2024, 11:46

Good day, Ingrid.

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the sales team has made contact and assisted accordingly.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply12 Dec 2024, 11:46

Official