Unhappy

We have been with Vox since 2018, and we were happy with the service we received, but since last year March 2024 until today we have been having Fiber outages at our home. Sometimes it will be quick and sometimes it lasted 3 weeks. Our house runs on Fiber, school and all other communications. This is really becoming frustrating, and I never receive the reason why this is happening. I have checked my communication on my chats, 12 times that we had to log calls, I haven't even asked for a refund for times we were unable to use the Fiber. We were off today again very quick. How I feel at the moment is to reverse my debit order that went off yesterday morning for all the inconvenience. Please sort this out or move us to a different infrastructure if that is the issue.