Unfortunately not reliable

So my internet got cancel for something I did not agree on, I payed my monthly fee like I always do, been with them for 3+years, now I am paying for this month but have no internet, all response I get is awaiting to be reconnected, it's like the staff is un trained and all they do is pass the bucket to become someone else's problem, will definitely reconsider vox for a different provider. It's vox or frogfoot one or the other, the service is bad 👎