Unfair treatment and demand to pay cancellation fee for bad service received

In November 2023 I purchased Vox fibre which came to be installed early December 2023 .March 2024 I started experiencing a problem ağı I was a red light on Los which results to me not having internet.Every week I’ll experience this issue which Vox take their time to come fix it my house !I’ll be left without internet for days .Everyweeh from March till May 2024 same issue ,they have my references with them ! I got tired and request to cancel the service after the last technician said he’ll come to place when I’m available after with and did not come and phoned me following day at 9:00 to say he is at the gate !

Now they I just pay a cancellation fee of R1000😡plus Another premium of R549 ! I am asking them why must I pay for bad service received from them ,where they expecting me to stick around for something that is not my fault and they failed to fix it ??? If I didn’t receive such treatment I would have been with them currently ! I told them that it is not fair that they want me to pay for something that’s not my fault however they insist I pay . I don’t deserve to pay this they have all my weekly fault references at times I’ll write here on hello Peter out of frustration now they want me to pay !