Unfair payments

I made an enquiry to Vox,and I was advised by the team leader they cannot help me because I am with a service provider so unless I did get a cancellation email then only we can proceed.So this was in July and because I was in a 6 month contract with the other services provider I couldn’t cancel .End of august my contract ends ,Vox all of a sudden sends me emails of invoices and now they are threatening me,but I didn’t get anything from Vox and I moved out from that premises before they even sent me those invoices.

I even spoke to 2 team leaders Tshepo and another Pillay guy and still nobody is helping.They both bluntly ignored me

Thereafter a woman called Mellisa called me and was rude telling me I wanted it now I don’t want it and idk what long stories so I told her yes I did want it and your team leader Pillay advised me I cannot get assistance as my fiber line is already with another service provider,unless I can provide the cancellation letter then only he can help and if I wish to continue I should do that.And I told her that I don’t even have any routers as I moved out long before the invoice date so why am I being billed for things I’m not using and things I don’t have ?she then asked me to send through my emails that I had with both team leaders ,she then advised I should have cancelled and I asked her how am I supposed to know that I need to cancel when I did this order in July and i got the this invoice in September?because I thought that everything was sorted seeing that I was told we can’t proceed due to because I was with another service provider?and this was back in July .and why didn’t 2 team leaders advise me on the process and advise me on a way forward?This lady said she will investigate and she will call me back till today I am waiting!Vox has a nerve to tell me they will send me to the credit bureau's if I don’t pay ?But I mean this is common sense!I did this order in July and I wasn’t billed until the first week of September?due to because my contract ended at the end of august hence my line was then active that’s why the were able to ONLY then see my line

This people is so annoying and I’m tired of speaking to useless team leaders that’s in positions they are incapable of being !

Never use Vox guys because wow!