Unfair Charges and Poor Customer Service Experience

I had a terrible billing experience with Vox Telecom. They attempted to run debit orders twice in December and again in January, all of which failed due to their system — despite sufficient funds in my account. I then made a manual payment successfully and confirmed my banking details, yet I was later charged an extra R35 for their failed debits. To make matters worse, an agent named Anathi called and was extremely rude and argumentative when I refused to pay for their system errors. Very disappointing service