NP
Nico P
1 reviews | Active since Feb 2022
25 Apr 2022, 17:39
Unfair charges after service was terminated
VOX Account number ***4 My internet was cut of by the service provider on the 13th of December 2021 due to my first late payment , after more than a year and a halfs month- to- month use . After I payed them prorate for the 13 days of December 2021 , they kept on billing me for months after that . I find this behaviour unfair to charge me for services not delivered to me , after they cut it off.
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Replies (2)
Vox Telecom's replyOfficial
25 Apr 2022, 18:25Good day, Nico P
Thank you for your query.
Kindly note that the details of your query has been sent to our Finance team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our Finance team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2022, 18:25
Official
Good day, Nico P
Thank you for your query.
Kindly note that the details of your query has been sent to our Finance team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our Finance team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Apr 2022, 07:26 Good day, Nico P
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The necessary amendments will be made for the hardware that has been booked back.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The necessary amendments will be made for the hardware that has been booked back.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Apr 2022, 07:26
Official
Good day, Nico P
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The necessary amendments will be made for the hardware that has been booked back.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The necessary amendments will be made for the hardware that has been booked back.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox