1 reviews | Active since Jan 2014
Unfair Cancelation Procedure
Hi,
I have been with VOX for awhile and when I signed up I was told that if I more or need to cancel it can be done immidaitely this was as per the sales agent, I am moving now and when I enquired about fiber in the area Im moving to you unfortunately do not have fiber so I have to cancel but not I am being told that I must continue paying for 2 months as this is how long it takes to cancel.
This is unfair as it took less than a week to setup and install so why must I wait 2 months also I won't be using it as I am moving to a place you don't even support so why must I pay 2 months for a service I cannot use.
I hope that this can be taken seriously and something can be done regarding this matter as I move month end and I will not be continuing my payment towards Vox after infact this whole matter has left a horrible taste in my mouth and I will not be recommending people to you as I have been doing.
Kind Regards Denholm
Good day Denholm,
Thank you for bringing this matter to our attention.
Kindly note that we are currently investigating your complaint and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Denholm,
Thank you for bringing this matter to our attention.
Kindly note that we are currently investigating your complaint and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Denholm,
Kindly note that one of our Customer Service agents have been in contact with you regarding your complaint.
We have received your request for cancellation on 8/Aug/2018, thank you. The Confirmation of Cancellation has been sent to you.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
Vox Telecom
Good day Denholm,
Kindly note that one of our Customer Service agents have been in contact with you regarding your complaint.
We have received your request for cancellation on 8/Aug/2018, thank you. The Confirmation of Cancellation has been sent to you.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
Vox Telecom
