UNFAIR BUSINESS PRACTICE BY VOX TELECOM

COMPLAINT : UNFAIR BUSINESS PRACTICE BY VOX TELECOM VOX TELECOM REFUSE TO REBATE MY ACCOUNT FOR A DOWNTIME PERIOD THAT TOOK THEM OVER 15 DAYS TO SORT OUT . I had no internet for two weeks and after the problem was finally sorted out, I made a request if they would be able to credit my account for the time period my internet was down which they outright refused to do. Vox emailed me, Claiming that and I Quote: "There was no SLA's (Service Level Agreement) agreed or signed Between VOX and Customer with regards to Resolution timeframes of downtimes ....... There was also no agreement which guarantees 100% uptime or a credit for downtime (if any)." unquote.

And in the same email response from Flora Mathegu who is apprently in their Finance dept added that, and I Quote: "Vox will use its best endeavours where Vox can do so to notify the Customer of any failure of, or interruption to the Services and/or Circuit and where applicable any required maintenance and repairs which may result from such failure, interruption or unavailability." Unquote .... This was not the case. I personally contacted Vox Technical services every single day to find out if they found the problem. Only to be toild that there was a fault in the Fibre line. After 15 days later a technician was finally sent to my property only to find that the Fibre Box in my house needed to be replaced and said that there was nothing wrong with the Fibre line. The Fibre Connection Box was the problem.

In the same email response Flora from Vox added that and I Quote: "Therefore your request for reimbur*****t has been declined. We do apologise for the inconvenience caused And Hope you have found a satisfactory Service provider."

I find that Vox are been totally unfair not to offer their customer a rebate on the downtime period which cost be unecessary extra mobile data so that i could continue working online and numerous calls to vox techinical support over the 15 day period. This says that if my line was down for any longer a period i would still be liable to pay for the entire monthly fee to VOX. THIS IS UNFAIR BUSINESS PRACTICE !! WHAT HAPPENED TO CUSTOMER SERVICE ?