KH
Kevin H
1 reviews | Active since May 2022
30 Dec 2025, 09:48
Unfair Billing Practices
Unfair billing practices. I have cancelled my services with Vox, returned the equipment, paid for additional month, and still have an outstanding amount because apparently, I owe them a router back from 2022. This is unacceptable. Would not recommend using Vox Fiber.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
30 Dec 2025, 12:01Good day Kevin,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and feedback will be provided as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and feedback will be provided as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply30 Dec 2025, 12:01
Official
Good day Kevin,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and feedback will be provided as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and feedback will be provided as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
15 Jan 2026, 10:08Good day Kevin,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Hardware rental
8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Hardware rental
8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Best regards,
Vox Telecom's reply15 Jan 2026, 10:08
Official
Good day Kevin,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Hardware rental
8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Hardware rental
8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox.
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Best regards,