UNFAIR

Item: Vox Telecom
Rating: 1
Author: Maryna U

ADSL line was down since 17 March Account ***

Reported the issue Ref no ***8

After a week without signal, I was told that the line won't be restored

They have to cancel the contract

I have requested a quote on another option to still make use of their services

1. I requested a refund for part of March 2. Requested that the month notice not be applicable as the service won't be restored

I was notified that the request was declined

Unfair business practice

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

03 Apr 2026, 08:26

Good day Maryna.

Thank you for your feedback.

We have escalated your query to our accounts team. They will contact you to assist further.

Regards

Vox Telecom's reply03 Apr 2026, 08:26

Official

Good day Maryna.

Thank you for your feedback.

We have escalated your query to our accounts team. They will contact you to assist further.

Regards

Vox Telecom's replyOfficial

09 Apr 2026, 11:41

Good day Maryna.

Thank you for your patience whilst this matter was being investigated.

Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply09 Apr 2026, 11:41

Official