*********ly charged for a service that Vox Telecom cannot provide

Vox Telecom are currently my ADSL internet service provider to my home. Towards the end of November the ADSL line to my home went down and according to Vox, Telkom are unwilling to repair the line. Vox effectively therefore cannot provide me with a service. Because of this I cancelled my subscription immediately, but Vox have still charged me in full for the month of December. I complained to their accounts department and received a response stating that there is no service level agreement between myself and Vox and that their terms on conditions indicates that they cannot guarantee any service. Regardless, this is an issue that goes beyond "Terms and Conditions" - it is about ethics, doing "the right thing" and treating a customer with respect. Their response quite frankly indicates an ********* and very disappointing attitude. I certainly would never treat my customers in this way. Vox Telecom have lost this customer for life.