********* Business Practice by Vox

Vox decreased their package prices. I found out through a friend and realized I was overpaying on my specific package.

Be that as it may when I confronted vox the following transpired:

- I reached out to fox on 3 July via twitter after receiving my bill and realizing I was not put on the new pricing scheme. They said it would be escalated and I'd receive feedback. - On 3 August I reached out to Vox again for an update after my debit order went off, and yet again at the higher price. - I was called 2 days later and told that they would send me a new contract for the new price which would then be prorated going forward from when I accept the contract. I protested that firstly I should have been put on the new pricing automatically and secondly it should be dated back to at least when I first brought it to their attention and not prorated going forward. - A manger, Pieter-Samuel, contacted me and told me that it is my fault, essentially saying that if I do not opt into and read all of Vox marketing material and spam then I will financially punished. - He also told me that they emailed me the new contract on 5 July. I received no such email. He told me it probably went to spam, I checked and it didn't. Having admitted that it likely went to spam and therefore knowing full well that the client may have missed it, Vox made absolutely no effort to contact me via any other means to inform me of this alleged email. They were happy to sit back and wait, as long as I was still paying higher prices it didn't matter to them

I find this kind of behavior ********* and disgraceful. Vox's refusal to automatically put clients on the new price scheme, which other service providers do, and to then make it the fault of the customer when Vox employees fail to follow up, is despicable.

Pieter-Samuels handling of this was arrogant and dismissive, and has since decided that the best approach to this is to just ignore me. If this is the way Vox treat their current and long term customers then I am appalled and very disappointed.