1 reviews | Active since Dec 2011
********* behavior disgusting service
I took out a Fibre contract with is service provider last year August on the basis that this is a month to month contract. I now no longer want to resume with them and on cancelation request they now advise me I have to pay R2750 extra for some line installation. I am so disgusted at this level if service and I know that this was not disclosed to myself at point if sale the initial call from agent. Full disclosure was not given.requesting reocding of call but to no avail.nadine Baxter is somewhat very arrogant and claims no come back on this. I am now held to Ranson on a 1 year contract so to speak to avoid this hefty line charge. I would never have sgreed to this if it was brought to my attention in that initial call from sales agent.very ********* and shady service
Thank you for your review
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
We have taken note of the cancellation dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your review
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
We have taken note of the cancellation dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox