Undisclosed fees and terrible service!

<p>I signed up online to get Vox fibre. Worst mistake ever. Vox stated that Vuma would install the line, but the only costs that were ever communicated to us were a set up fee. After the line was installed I get a giant bill from Vuma for installation. I tried calling Vox multiple times, was hung up on twice, shunted from department to department, and was then given the number of some other person to call who then never answered. I finally got through to someone who knew a bit more than the others, only to be told that I need to pay the installation fee from Vuma and that it is stated on the website that this fee exists. It isn't stated and was NEVER mentioned to me in any communication with Vox or in the quote they sent. Despite me pointing this out I was still told I'd need to pay, which I refuse to do. It's taking more than two weeks to get fibre. It's 2017, Vox, South Afrcan consumers have options now, you better up your game if you want to compete, and if you don't want law suits - it's ******* to expect people to pay money they were never told they would have to pay, the Consumer Protection Act was enacted for a reason! </p>