UNDERHAND!

Please note that my services were cancelled on 17 August 2023. My contract with vox was due to end during the month of August for the various services I had. I am therefore agreeable to the penalty costs that were levied against my account in lieu of the anticipatory costs as stated in your terms and conditions. I am not liable for the whole month of August or September as my contract was ending and you did not attempt to contact me to renew and I had no intention to do so. I did not have to give you a notice period.

I am not impressed with Tumi at all as I repeatedly asked her to reconcile my account which she did not do. I do have an outstanding credit with vox which Laetitia knew about and agreed with. She told me that there was a credit note sitting with one of the managers to sign off on before she left vox.

With regards to the equipment, stop making excuses and read your own terms and conditions. Nowhere does it state that it is my responsibility to return the items.

YOUR TERMS AND CONDITIONS: 9.2.7. anticipatory costs: levied to recover the charges that Vox would have billed for the duration of the Fixed Term Agreement if the Contract had run its full term. After termination of the Contract for whatever reason: 14.1. Vox may, on reasonable notice and in the Customer’s presence enter the Customer’s premises to remove the Managed Service Equipment which is owned by Vox;

Now I am getting an email from your debt collectors with regards to this, meanwhile I have had no correspondence from you since I sent an email on 16 October!