Under delivering and over promising

2 people at Vox Telecom ( Nicole and Lorenzo) displaying poor customer service and obviously requiring more training in selling skills. Under delivering and over promising....send messages which is left unread or show no interest...promise to look into my application and status and never to be heard of again. This is absolutely unacceptable service given to a completely new client, and I was referred to the company through a mutual acquaintance. However, there are still competent and customer focused agents who still live up to customer expectations, hence me not cancelling my application with the organization.