Undelivered emails

I phoned the call centre this afternoon about the fact that I have not received any emails between 15:03 yesterday (14/4) and 08:32 this morning. I am waiting for urgent emails that require an urgent response, with financial consequences. The call centre agent advised that Vox was doing some maintenance work last night and that emails will be released some or other time, however, he could not indicate when (he also checked with his senior). Surely the first emails that should be released are the ones in the pipeline and these should be pushed through as a matter of urgency. People are waiting for urgent responses from me, but I cannot respond due to the fact that I have not received my mails. This is causing me some serious reputational damage!<br> <br> Surely Vox, there is a better way to handle your updates. It seems that you do not understand (and don't really care) that people are relying on you as a service provider and that you do not understand that people may suffer very negative consequences because of your non-service-delivery.