Uncaring customer service, staff who lie and are ***********, and failure to deliver services agreed on.

I first joined Vox when they were a small start up company more than 20 years ago and ever since been a loyal business customer. They now manifestly no longer care for their small clients. I recently moved from Stellenbosch to Cape Town and requested the company to transfer my fibre to my new address. They informed me that I would be moved from Vumatel to Octotel and sent me a new contract which I accepted. Their reference number is VOX***3-T1 dated 7 April. Their written agreement was that the new service would be active by 21 April at the latest. On 26th April I sent an email to '***.' to query why the installation has not been done. (This is the email Vox sent me to use for such enquiries) The email bounced back.

I then phoned Vox and was put through to Reepe Pillay. He informed me that there was a small "speedbump" as there was another internet fibre supplier in my building and that this came to his attention on 22 April. (a day after the service should have been active). When I queried why I had not been informed of the problem he **** to me saying that they had contacted me! He further informed me that Thokozile Sibaya ***) would have to send me a new quotation and that he would ask him to do so. I have not heard back from him, his phone goes to voice mail and he has not responded to several voice messages I sent him. Pillay displayed a shocking level of incompetence and although working from home clearly does not do the work he is paid to do. He was very evasive when asked for his supervisors name and contact details. I finally got them out of him She is Mickaylen Chetty( ***). Unfortunately her phone does not ring and she has not responded to the SMS I sent to her (Truecaller confirms it is her number) I phoned Vox again and after a long and frustrating wait got hold of someone who promised to get Pillay to call me urgently. Unsurprisingly I have not heard back from this useless individual. I rely on the internet to run my business and am at my wits end with VOX. They have shocking customer service. I would give them less than 1 star if that was possible.