MN
Michael N
1 reviews | Active since Dec 2021
23 Mar 2024, 06:57
Unbelievably terrible costumer service
Vox e-mailed me last year in November, saying the will pickup the modem. I send an email to ask them to call me about my address, because I have relocated. No reply to this day. But i have received a bill for the modem this morning for R2000!!! Terrible terrible terrible customer service.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
23 Mar 2024, 08:31Good day Michael N
Thank you for your review.
Kindly note that the details of your query has been sent to the Logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Mar 2024, 08:31
Official
Good day Michael N
Thank you for your review.
Kindly note that the details of your query has been sent to the Logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MN
Michael N's updateReviewer Update
27 Mar 2024, 11:22It’s the 27th today. And still nothing from your side regarding my issue. I really can’t complain about your costumer service, because it’s non existent.
MN
Michael N's update27 Mar 2024, 11:22
Reviewer Update
It’s the 27th today. And still nothing from your side regarding my issue. I really can’t complain about your costumer service, because it’s non existent.
MN
Michael N's updateReviewer Update
02 Apr 2024, 20:33I would like to know who gave you the right to debit my account for R2000???
After I emailed you on multiple occasions regarding the pickup of the modem, that was also ignored. This will be taken up, this is pathetic and unacceptable.
Worst service ever from a company your size.
After I emailed you on multiple occasions regarding the pickup of the modem, that was also ignored. This will be taken up, this is pathetic and unacceptable.
Worst service ever from a company your size.
MN
Michael N's update02 Apr 2024, 20:33
Reviewer Update
I would like to know who gave you the right to debit my account for R2000???
After I emailed you on multiple occasions regarding the pickup of the modem, that was also ignored. This will be taken up, this is pathetic and unacceptable.
Worst service ever from a company your size.
After I emailed you on multiple occasions regarding the pickup of the modem, that was also ignored. This will be taken up, this is pathetic and unacceptable.
Worst service ever from a company your size.