CT
Colleen T
1 reviews | Active since Jan 2015
04 Jun 2024, 20:35
Unbelievable
Vox called me a few weeks ago and told me that my contract was cancelled I even got an email. I decided to stop the debit order because I don’t trust them. I can’t believe they tried to debit me an amount of R764-31. I can’t believe it vox ***1.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Jun 2024, 22:08Good day, Colleen
Thank you for your post.
Kindy note that we have sent the details of your complaint to the Cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindy note that we have sent the details of your complaint to the Cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply04 Jun 2024, 22:08
Official
Good day, Colleen
Thank you for your post.
Kindy note that we have sent the details of your complaint to the Cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindy note that we have sent the details of your complaint to the Cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Jun 2024, 08:05Good day, Colleen
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing
Email: ***
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing
Email: ***
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2024, 08:05
Official
Good day, Colleen
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing
Email: ***
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing
Email: ***
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
CT
Colleen T's updateReviewer Update
06 Jun 2024, 11:19If you check properly I emailed accounts on the 1May 2024. So please don’t think you are getting more money. I also have proof that I sent to accounts by email showing on a statement that I have a zero balance.
CT
Colleen T's update06 Jun 2024, 11:19
Reviewer Update
If you check properly I emailed accounts on the 1May 2024. So please don’t think you are getting more money. I also have proof that I sent to accounts by email showing on a statement that I have a zero balance.