Unauthorized Debit

Vox Telecoms failed to cancel my line correctly and I was left to pay for their mistake!

I had my LTE with Vox for some time and the speeds were not as good as it were initially, only to find out that they no longer have adequate coverage in my area due to some provider no longer offering it. I then wanted to change to ftth, they however did not have the package I wanted and I decided to join AXXESS instead. I cancelled in September ( Called in, in case I made a mistake cancelling online), received cancellation notifications and assumed all is in order. I then noticed in November I was debited and this service was supposed to end in October. I notified VOX, they took forever to investigate, after numerous calls they eventually responded to me via email to say they cannot refund my account because there had been usage. I did not switch my LTE router off and I guess somehow it switched between the fibre and LTE. I then informed them that I'll pay for the 4GB's that was used and they can refund me for the rest. They refused to do so. I subsequently had to give the router to someone to use as I had no use for it because of my fibre. If the staff at VOX had to do their jobs properly and cancel my line as they confirmed they did, I would not have to pay for ******* service I did not use.

I will advise all my colleagues and friends to not use VOX!