CM
Chris M
1 reviews | Active since May 2013
17 Dec 2024, 08:43
Unauthorized Charges, Zero Support – A Nightmare Experience
Do not use Vox telecom, they simply debit your account for charges outside of your contract, in my case an additional 2000 rand. They send no communication for what the charge is for and when you try reach out to them there is no response. I have been emailing all support channels for over a month now, and am yet to receive a response. Left frustrated and helpless.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Dec 2024, 09:23Good day Chris
Thank you for your review.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply17 Dec 2024, 09:23
Official
Good day Chris
Thank you for your review.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Dec 2024, 10:47Good day, Chris
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 Dec 2024, 10:47
Official
Good day, Chris
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox