BM
Bruce M

1 reviews | Active since Jan 2016

18 Dec 2017, 14:39

Unauthorized account deductions and invoicing.

Received an invoice and money deducted from my account with no authorization from me. When I queried it with Vox they just said account is active and you will be billed.

0
Replies (2)
Vox Telecom
Vox Telecom's reply18 Dec 2017, 15:29
Official

Good Day Bruce,

Kindly note that we are investigating this matter and will provide you with feedback shortly.

Thank you,

Kind Regards

Vox

Vox Telecom
Vox Telecom's reply18 Dec 2017, 15:51
Official

Good Day Bruce,

As discussed with our Customer Service Manager the reason for this deduction has been explained and a cancellation notice has been sent through to our cancellations Team.

Should you need anything else, don't hesitate to let our Customer Service Manager know.

Thank you kindly,

Kind Regards,

Vox